Refund & Cancellation Policy

• Any advance payment made to confirm a booking may be refunded if the cancellation request is received within the applicable cancellation period.
• Processing fees, payment gateway charges, and administrative expenses may be deducted from the refund amount.

If the customer cancels before the scheduled moving date, a refund may be issued according to the Cancellation Policy below.

• Once packing, loading, transportation, or any part of the service has commenced, refunds will generally not be available.
• Partial refunds may be considered at the sole discretion of the company in exceptional circumstances.

If ContiMove is unable to provide the agreed service due to reasons solely attributable to the company, customers may be eligible for a full or partial refund.

• Approved refunds will be processed to the original payment method.
• Refunds are generally processed within 7–14 business days after approval.
• Online payments (via Paytm, Razorpay, or Airpay) are refunded to the original payment source — UPI account, bank card, or wallet — and cannot be redirected to a different account.
• Payment gateway convenience fees (if any) are non-refundable.
• Refund timelines for online payments: 7–14 business days after our approval, plus an additional 2–5 business days for bank or wallet processing.
• When raising a refund request for an online payment, please provide your Order ID (format: CONT-XXXXXXXXXX-XXXX) and Transaction ID from your payment receipt.

No refund will be issued in the following situations:

• Customer absence at the pickup location.
• Incorrect information provided by the customer.
• Delays caused by weather, government restrictions, traffic conditions, or other circumstances beyond the company's control.

Customers may request cancellation by contacting our customer support team via phone, email, or the contact form on the website.

Cancellation fees are determined based on how far in advance the cancellation is made:

• Customers may request to reschedule services subject to availability.
• Additional charges may apply if service requirements change.

If ContiMove cancels a booking due to operational reasons, customers will be offered either a full refund or an alternative service date.

The company shall not be liable for cancellations or delays caused by events beyond its reasonable control, including natural disasters, strikes, government actions, or transportation disruptions.

• Before dispatch: You may cancel your product order free of charge at any time before it has been dispatched. Email info@contimove.com or call +91 8269346845 with your order reference number. We will confirm the cancellation and process a full refund.
• After dispatch: Once the order has been handed over to the courier, cancellation is no longer possible. If you receive the parcel, you may raise a return request only on the grounds specified in Returns Eligibility (P2) below.

Corrugated boxes and packaging materials are returnable only under the following conditions:

• The item was delivered in a damaged or defective condition.
• The wrong item or wrong size was delivered (different from what was ordered).

To be eligible for a return:

• The issue must be reported within 48 hours of delivery.
• Clear photographs of the damaged/defective/incorrect item and its outer packaging must be submitted at the time of reporting.
• The item must be unused and in its original condition — not opened, assembled, or used for packing.

• Approved refunds are credited to the original payment method used at checkout — Paytm, Razorpay, Airpay, UPI, debit/credit card, or net banking. Refunds cannot be redirected to a different account or method.
• The refund is initiated within 5–7 business days after (a) the returned item is received and inspected, or (b) the return/cancellation is approved without a physical return requirement.
• An additional 2–5 business days may be required for your bank or payment provider to post the credit to your account.
• If a delivery fee was charged on the order, it is refunded together with the product amount when a full cancellation is approved before dispatch. Partial returns after dispatch may have delivery fees adjusted case by case.

All product orders are invoiced under CONTINENTAL PACKERS AND MOVERS (GSTIN 06GMVPP7260N4ZU), with 5% GST included in the displayed price. When a refund is approved for a product order, a GST credit note is issued against the original tax invoice and shared with you by email within 3 business days of refund approval.

To initiate a return or refund for a product order, contact us within 48 hours of delivery using any of the following channels:

We will review your request and respond within 2 business days with next steps.

No refund or return will be accepted for product orders in the following situations:

• The return is requested more than 48 hours after delivery.
• Boxes have been opened, used for packing, or are no longer in original condition (unless defective).
• Damage arose from mishandling or misuse after delivery.
• Incorrect delivery address was provided at the time of ordering.

Nothing in this section limits your rights under the Consumer Protection Act, 2019 or any other applicable Indian law.