Terms of Service
Last Updated: October 24, 2023
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User" or "Customer") and Continental Packers & Movers ("Company", "We", "Us"). By accessing our platform or hiring our services, you agree to be bound by these conditions as per Indian law.
Scope of Services
Continental Packers & Movers provides comprehensive logistics solutions across India including:
- Residential and Commercial packing and moving.
- Loading, Unloading, and Inter-city transportation.
- Short-term and Long-term warehousing facilities.
- Vehicle transportation (Car/Bike) via specialized carriers.
- Optional transit insurance brokerage services.
User Obligations
Customers are responsible for providing accurate inventory lists. Failure to disclose hazardous materials, perishables, or high-value items (jewelry, cash, documents) may result in service refusal. Users must ensure legal access to both pickup and delivery locations for our transport vehicles.
Booking & Cancellation
A booking is confirmed only upon payment of the token amount (Booking Advance). Cancellations made:
> 48 hours before
90% refund of the booking advance.
< 48 hours before
No refund of the booking advance.
Payment Terms & GST
All prices quoted are exclusive of GST unless stated otherwise. In India, Movers and Packers services generally attract 18% GST (or 5% if no ITC is claimed). Full payment must be settled upon loading at the origin point or as per the specific Quotation agreement.
Delay in payments may lead to 'holding' of goods in our warehouses, with additional daily storage charges applicable at the customer's expense.
Liability & Carriers Act
Our liability for loss or damage is limited as per the Carriers Act, 1865 and the Carriage by Road Act, 2007. We highly recommend purchasing comprehensive Transit Insurance.
- We are not liable for internal electronic damage of appliances unless external damage is visible.
- Fragile items not packed by our professional team are moved at 'Owner's Risk'.
- Natural calamities or 'Acts of God' are outside our liability scope.
Dispute Resolution
These terms shall be governed by the laws of India. Any dispute arising from our services that cannot be settled amicably through mediation shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.
Questions about these terms?
We believe in transparent logistics. If any clause is unclear, our support team is happy to walk you through the details of your service agreement.