Shipping & Delivery Policy
Last Updated: July 2026. Applies to corrugated box product orders placed on this website.
This Shipping & Delivery Policy governs all orders for corrugated brown boxes (packing boxes) placed through the Continental Packers & Movers website. It does not apply to relocation or packers-and-movers service engagements, which are governed by a separate service agreement. By completing a purchase on this site, you agree to the terms described below.
1. Scope of This Policy
This policy applies exclusively to physical product orders — specifically corrugated brown packing boxes sold on this website — and covers the following:
- Shipping charges applicable at checkout.
- Order processing and dispatch timelines after payment confirmation.
- Estimated delivery windows by destination type.
- Courier and logistics partner details.
- Procedures for non-delivery, failed delivery, and transit damage.
For questions related to relocation or moving services, please contact us directly at info@contimove.com.
2. Shipping Charges
Delivery charges follow our published product price list and are calculated at checkout:
- Flat ₹149 delivery per order on corrugated boxes, masking tape, kraft paper tape, and honeycomb wrap.
- Free delivery on corrugated rolls.
- When a cart mixes free-shipping and paid-shipping items, the ₹149 delivery fee applies once for the order (not per item).
- Displayed product prices are inclusive of GST (5% on boxes; 12% on tapes, rolls, and honeycomb wrap, as applicable).
- The maximum order value accepted per transaction is ₹10,000 (product total + delivery).
- No minimum order quantity is required. Delivery is available across India where our logistics partners service the pincode.
3. Order Processing & Dispatch
Once your payment is successfully confirmed, your order enters our processing queue:
Payment Confirmed
Order placed and payment verified by our payment gateway.
Processing (1–3 Days)
Order is verified, packed, and handed to our courier partner within 1–3 business days.
Dispatched
A tracking number or AWB is shared with you via phone/email upon dispatch.
Business days are Monday to Saturday, excluding national public holidays and gazetted holidays in Haryana.
Orders placed after 3:00 PM IST on a business day, or on a non-business day, will begin processing on the next available business day.
4. Estimated Delivery Timeline
After dispatch, delivery timelines vary by destination. The estimates below are indicative and commence from the date of dispatch (not order placement):
| Destination Type | Estimated Delivery | Examples |
|---|---|---|
| Metro Cities | 3–5 business days | Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad |
| Tier-2 / Tier-3 Cities | 5–7 business days | Jaipur, Lucknow, Nagpur, Chandigarh, Bhopal, Surat |
| Other Urban Areas | 5–8 business days | District headquarters and nearby towns |
| Remote / Rural Areas | 7–10 business days | Hilly regions, island territories, border areas |
These are estimates only. Actual delivery may vary due to courier capacity, weather conditions, local holidays, or other factors beyond our control. We do not guarantee a specific delivery date.
5. Serviceable Area
We deliver corrugated boxes across India through reputed courier and logistics partners. We endeavour to cover all serviceable pincodes; however, certain remote, restricted, or geographically challenging pincodes may fall outside our courier partners' delivery network.
- If your pincode is not serviceable, we will notify you via your registered phone number or email address within 2 business days of order placement.
- In such cases, a full refund will be initiated to your original payment method within 5–7 business days.
- We do not currently ship outside India.
6. Order Tracking & Updates
Once your order is dispatched, you will receive shipment updates through the following channels:
- An SMS or WhatsApp notification to your registered mobile number with the AWB (Air Waybill) / tracking number.
- An email notification to your registered email address with dispatch confirmation and tracking details.
- You may use the tracking number on the respective courier partner's website to monitor real-time delivery status.
If you have not received a tracking update within 4 business days of placing your order, please contact us:
7. Delays & Force Majeure
Continental Packers & Movers shall not be held liable for delays in delivery caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters, floods, earthquakes, or severe weather events.
- Strikes, lockouts, or industrial disputes affecting courier operations.
- Government-imposed restrictions, curfews, or public health emergencies.
- Disruptions in transport networks (road, rail, or air).
- Unforeseen delays at courier sorting hubs or customs checkpoints.
In the event of a significant delay caused by the above, we will make reasonable efforts to notify you and provide an updated delivery estimate. We will not offer compensation for delays attributable to force-majeure events or third-party courier operations.
8. Failed Delivery & Incorrect Address
If our courier partner is unable to deliver your order, the following process applies:
- Delivery Attempt: The courier will attempt delivery up to two times at the address provided. A delivery notification (physical note, SMS, or call from the courier) will be left after the first failed attempt.
- Re-attempt: If you missed the delivery, please contact our courier partner directly using the AWB number, or reach out to us at info@contimove.com to arrange a re-delivery.
- Return to Origin (RTO): If delivery cannot be completed after two attempts, the shipment may be returned to us. In such cases, re-shipping charges may apply for the second dispatch attempt.
- Incorrect Address: Please ensure your shipping address, including pincode and landmark, is accurate at the time of order. Continental Packers & Movers is not responsible for non-delivery caused by an incomplete or incorrect address provided by the buyer.
To correct your shipping address before dispatch, contact us immediately at +91 8269346845 or info@contimove.com. Address changes cannot be made after the order has been dispatched.
9. Damaged in Transit
If your order arrives physically damaged or with missing items due to transit handling, please follow the steps below:
- Report within 48 hours of delivery. Damage claims raised after 48 hours of the delivery timestamp may not be accepted.
- Take clear photographs of the damaged outer packaging and the damaged product(s) before unpacking further.
- Email us at info@contimove.com with your Order ID, photos, and a brief description of the damage.
- We will assess your claim within 3 business days and, if valid, arrange a replacement or refund as applicable.
For full details on our refund and cancellation process, including eligibility criteria and timelines, please refer to our Refund & Cancellation Policy.
10. Contact Us
For any shipping-related queries, tracking assistance, or to report a delivery issue, please reach out to us using the contact details below. We aim to respond within 1–2 business days.
CONTINENTAL PACKERS AND MOVERS
Last Updated: July 2026